Goa Paradise Trips
Welcome to Goa Paradise Trips (“we,” “us,” or “our”), a travel company offering tour packages, beach activities, transportation, accommodation, and guided experiences in Goa, India. By booking our services, accessing our website, or engaging with us, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully. If you do not agree, you must not use our services.
1. Definitions
Company: Goa Paradise Trips, a travel service provider based in Goa, India.
Customer: Any individual or entity booking or using our services.
Services: Includes tour packages, beach activities (e.g., water sports, shacks), transportation, accommodation, guided tours, and other travel-related services in Goa.
Website: www.goaparadisetrips.com (or any official platform operated by the Company).
2. Booking and Payment
Booking Confirmation:
Bookings are subject to availability and confirmed only upon receipt of the required payment or deposit, as specified.
A booking is confirmed when we issue a written confirmation via email or WhatsApp.
Payment Terms: – A non-refundable deposit (as specified) or full payment is required at booking.
– The balance, if any, must be paid by the due date in the booking confirmation. Non-payment may result in cancellation without refund of the deposit.
– Payments can be made via bank transfer, UPI, credit/debit card, or cash (where applicable). All payments include applicable taxes (e.g., GST) and transaction fees.
Pricing: –
Prices are in Indian Rupees (INR) and subject to change due to fuel surcharges, taxes, or supplier price increases.
Prices cover only the services listed in the package. Extras (e.g., alcohol, additional water sports, or personal expenses) are not included.
3. Cancellations and Refunds
3.1 *Cancellation by Customer*
– Cancellations must be notified in writing (via email to [info@goaparadisetrips.com] or WhatsApp to [insert number]).
– Cancellation charges:
– More than 30 days before departure: Full refund, minus the non-refundable deposit.
– 15–30 days before departure: 50% of the total booking amount.
– Less than 15 days before departure: No refund.
– *Same-day cancellations*: No refund under any circumstances, including illness, personal emergencies, or weather conditions.
– Third-party services (e.g., flights, cruises, or special events like Sunburn Festival) may have stricter policies, communicated at booking.
3.2 *Cancellation by Goa Paradise Trips*
– We may cancel bookings due to insufficient participants, natural disasters (e.g., cyclones), government restrictions, or supplier issues.
– Customers will be offered an alternative package/date or a full refund. We are not liable for additional costs (e.g., flight tickets, hotel bookings).
3.3 *No-Show Policy*
– Failure to show up for a booked service without prior notice results in no refund.
4. Changes in Bookings
4.1 *Changes by Customer*
– Modification requests (e.g., dates, activities, or group size) must be made in writing and are subject to availability and additional charges.
– Changes within 15 days of departure may be treated as cancellations, with applicable charges.
4.2 *Changes by Goa Paradise Trips*
– We may modify itineraries, accommodations, or activities due to weather (e.g., monsoon disruptions), supplier availability, or safety concerns.
– Customers will be notified, and comparable alternatives will be provided. If no suitable alternative is available, a partial refund may be offered at our discretion.
5. Travel Documents and Requirements
– Customers must carry valid ID (e.g., Aadhaar, passport, or driver’s license) and comply with local regulations, including permits for restricted areas (e.g., Dudhsagar Falls).
– Non-Indian citizens are responsible for valid visas and travel permits.
– We are not liable for service denial due to invalid or missing documentation.
– Accurate personal details must be provided at booking. Costs from errors (e.g., incorrect names for bookings) are the customer’s responsibility.
6. Health and Safety
– Customers must disclose medical conditions, allergies, or special needs (e.g., mobility issues) at booking to ensure suitability for activities like water sports or trekking.
– Participation in high-risk activities (e.g., parasailing, jet-skiing) is at the customer’s risk. Safety briefings must be followed.
– We adhere to Goa’s health and safety guidelines, including beach safety and any active COVID-19 protocols.
– Customers must comply with local laws, including restrictions on alcohol consumption in public spaces or beach littering.
7. Liability
7.1 *Limitation of Liability*
– We act as an intermediary for third-party suppliers (e.g., hotels, water sports operators, taxi services). We are not liable for losses, injuries, damages, or delays caused by third parties, weather, or other uncontrollable factors.
– Our liability is limited to the amount paid for our services.
7.2 *Customer Responsibility*
– Customers are responsible for their belongings, behavior, and adherence to Goa’s laws (e.g., no drugs, no beach camping without permits).
– Any damage caused by customers (e.g., to rental vehicles or hotel property) is their responsibility.
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8. Insurance
– We strongly recommend travel insurance covering medical emergencies, trip cancellations, and loss of belongings.
– We are not responsible for losses or expenses due to lack of insurance.
9. Force Majeure
– We are not liable for service disruptions due to events beyond our control, such as monsoons, floods, strikes, government restrictions, or pandemics.
– We will offer alternatives or refunds, subject to supplier policies.
10. Complaints and Dispute Resolution
– Complaints must be reported during the trip to [insert phone number] for immediate resolution. If unresolved, submit written complaints within 7 days to [info@goaparadisetrips.com].
– Disputes are governed by Indian law, with exclusive jurisdiction in the courts of Panaji, Goa.
11. Privacy Policy
– We collect personal information (e.g., name, contact, payment details) per India’s Digital Personal Data Protection Act, 2023.
– Data is used for bookings, service delivery, and communication. It is shared with third parties only as needed for services or as required by law.
12. Intellectual Property
– All website content, brochures, and logos are owned by Goa Paradise Trips and protected by copyright. Unauthorized use is prohibited.
13. Amendments to Terms
– We may update these Terms without notice. The latest version is available on our website.
– Customers should review the Terms before booking.
14. Contact Information
For inquiries, bookings, or complaints:
– *Email*: info@goaparadisetrips.com
– *Phone/WhatsApp*: +91-9170700292
– *Address*: Panji, Goa, India
– *Website*: www.goaparadisetrips.com
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*Acceptance of Terms*
By booking or using our services, you agree to these Terms and Conditions, including the no-refund policy for same-day cancellations.
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Notes:
1. *No-Refund Policy for Same Day*: The same-day cancellation policy is explicitly stated in Section 3.1 to ensure clarity.
2. *Goa-Specific Context*: References to Goa’s beaches, water sports, monsoons, and local regulations (e.g., permits, alcohol restrictions) are included to reflect the regional focus.
3. *Legal Compliance*: Consult a lawyer to align with Indian laws (e.g., Consumer Protection Act, 2019) and Goa’s tourism regulations. Ensure GST compliance and proper licensing for travel operators.
4. *Customization*: Replace placeholders (e.g., email, phone, address) with actual details. Add specific package details or seasonal policies (e.g., monsoon restrictions) if needed.
5. *Website*: Link these Terms on your booking platform and provide a copy during confirmation.
Let me know if you need further refinements, such as specific clauses for water sports, group tours, or seasonal events in Goa!